Are you a problem solver or a problem to work with? A good voice talent is a problem solver. Recently, I had an experience that showed the right and wrong way to solve a customer’s dilemma. If you want to help, learn what is needed and find a way to solve your client’s problem and not create a no-win situation.
Not long ago, I went to a local chain store looking for house candles. The day’s Weather Reports called for heavy rain and possible widespread power outages. So, I thought it was an excellent time to get some old-school candles in case the lights went out in my home. You see, I lost power for seven hours a few weeks ago. Therefore, preparing for a potential power loss seemed like a good idea.
So, in my efforts to be proactive, I visited a famous store that sold household and grocery items. Unable to find what I needed on my own, I asked a pinafore-clad employee for help. The employee returned a puzzled look in response to my question about the location of household candles. She then made an “educated guess” on where my requested items may be. My other opinion was to ask a different store worker for help. So, I asked another employee. She, too, could not help and admitted the store only carried decorative candles. But I was looking for utility or white candles, usually unscented. Either way, my problem went unsolved.
“If knowledge can create problems, it is not through ignorance that we can solve them.”
― Isaac Asimov
But then, I started to rethink my problem. What I really needed was a source of light that did not need an external power source. Then, ‘Bingo.’ I went to the camping supply section and found small lanterns and lights that use batteries. I had solved my problem.
Missed Opportunity
After this incident, I thought about the service I received from the store employees. None of the people I interacted with asked me more questions to understand my problem or provided me with options. They just wanted to get back to stocking the shelves. The employees are still probably restocking stocking shelves.
Take Note for Change
For the voice actor, we should never approach a potential client with an indifferent attitude. When we fail to understand a potential client’s needs or audition specs, we don’t address the problem. Voice talent do more than “stock virtual shelves.” We bring words to life through our unique script interpretation and give messages meaning. It’s a talent’s job not just to provide a product but to solve a problem.
Steps to Being Indispensable
There are many people in and out of the voiceover business daily. Many become discouraged by the changes threatened by technology. But, the focus of every voice actor business should be to solve the client’s problem. Solving problems can be done in four simple steps:
-
Listen or read to understand the problem or request
-
Make sure you know why there is a problem
-
Get or find the right tools, skills, and resources
-
Make sure you present a final solution (product) and if possible, beyond what is needed
And of course, whenever you have a deadline, you want to be early with your project. If you make it a point to understand the client and uniquely solve the problem, the client usually will seek you out for future help.
To end, always be available to supply a unique experience that will leave your clients impressed and looking to you to solve their VO project problems. That’s how you #breakalip.
Recently I returned from a vacation in Canada. After months of saving and preparation, I was finally at the place I had dreamed of for six months. It was a group trip of about 50 of us skiers and non-skiers. Depending on my mood, I can fall into both groups. During the trip, I received some odd comments from one of the ladies traveling with us. She asked whether I had a roommate because that was my preferred mode of travel and where I was sitting on the plane to our destination. When I asked this lady to take a photo of me overlooking a river in Vancouver, she remarked that she took the picture so that I would not be the center of attention. What? Okay!? I’m thinking it’s my phone/camera, so why shouldn’t I be the center of attention? Instead of stewing about the strange comments I was receiving from this almost total stranger, I refocused on what was most important, enjoying my long-planned vacation. I thought when confronted with harmful or contrary information, the best thing to say may be nothing at all.
February is celebrated in America as Black History Month. As a Black person, I’ve been studying history, including Black American History, for most of my life. Many of the programs and movies showing on streaming services highlight the lives and journeys of famous Afro-American actors and writers. Most of the programs also have commentators who tell their stories and how they identify with the famed person of color. These are feel-good stories of sorts. I thought about how in my family, the children were encouraged to break in and breakthrough. You see, if my parents or relatives accomplished a goal or some remarkable feat, those coming up behind them were expected to take what others had done to the next level. Not too much time was spent reflecting on what had been done, but more time was spent thinking of what one could do more significantly than what had already been done. Voiceovers are a lot like that. Don’t just break in, breakthrough as a voice talent.
Should your individual opinions affect your choices in voiceover projects? I recently read a blog related to truth, or should I say, statements reported as news in the American news media. The post was about how some people shrewdly use social and news media platforms to develop messages. These messages may contain misleading or belief-based information to sway receivers to a particular point of view. If accepted, the persuasive message may convince receivers that an opinion-based report is a fact.
